Services

Why choose McCoy IT Services?

We provide:

*specialisation in small to medium business IT and telecommunications
support

*immediate resolution of IT issues via telephone or remote access
support wherever possible

* fast onsite resolution of network and
workstation issues

*a strong commitment to client satisfaction

*on hand technical assistance which limits staff and business
downtime 

*competitive rates

*complete transparency in issue resolution and costing

*no time lock contracts

Managed Services

Features Essentials Standard Premium
Price per Seat / Month $59 $79 $149
Support – Remote Access 3 Hours Included 6 Hours Included Unlimited
Support – Onsite X
Online Support Portal X
Support Hours Monday to Friday 8am – 5:30pm Monday to Friday 8am – 5:30pm 24 Hours – 7 Days a Week
Response Times Best Effort Response Times Guaranteed Response Times Priority Response Times
24/7 System Monitoring
Critical Security & Software Updates
Cyber Security Fundamentals Checklist
Daily Backup Monitoring​
Email Security as a Service
Microsoft 365 Management
Monthly Efficiency Reports
Security/Endpoint Protection & EDR
Server Performance Monitoring
Staff Management
LASTPASS Password Manager
Multi Factor Authentication
DNS Filter Internet Protection
Essential 8 Compliance Report
Regular Vulnerability Assessments
Application Safelist Control
Personalised Support Email

Our Services

At McCoy IT Services we can guide you through the best way to work smarter not harder through integrating or transforming your present systems.  Through IT/telecommunication synergy and utilising innovative software we can create an excellent platform for business growth.

Contact us to see how we can tailor IT support and solutions for your business.

About Us

McCoy IT services is a family run business established in 2004.   We work in collaboration with our clients across many industries to use technology in a way that will increase productivity, contribute to business growth and minimise risks. 

Our clients say they find our long term approach, focus on cost effective solutions, trustworthiness and personalised service the reason we have such long term partnerships. 

Rather than the cost and hassle of hiring an internal staff member we provide the external support that keeps many businesses’ IT systems running effectively.

Whatever your business we can provide a tailored cost effective solution in partnership with internal or external key stakeholders to meet your specific needs.

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