Why choose McCoy IT Services?
We provide:
*specialisation in small to medium business IT and telecommunications
support
*immediate resolution of IT issues via telephone or remote access
support wherever possible
* fast onsite resolution of network and
workstation issues
*a strong commitment to client satisfaction
*on hand technical assistance which limits staff and business
downtime
*competitive rates
*complete transparency in issue resolution and costing
*no time lock contracts
Managed Services
| Features | Essentials | Standard | Premium |
| Price per Seat / Month | $59 | $79 | $159 |
| Support – Remote Access | 3 Hours Included | 6 Hours Included | Unlimited |
| Support – Onsite | X | ✓ | ✓ |
| Online Support Portal | X | ✓ | ✓ |
| Support Hours | Monday to Friday 8am – 5:30pm | Monday to Friday 8am – 5:30pm | 24 Hours – 7 Days a Week |
| Response Times | Best Effort Response Times | Guaranteed Response Times | Priority Response Times |
| 24/7 System Monitoring | ✓ | ✓ | ✓ |
| Critical Security & Software Updates | ✓ | ✓ | ✓ |
| Cyber Security Fundamentals Checklist | ✓ | ✓ | ✓ |
| Daily Backup Monitoring | ✓ | ✓ | ✓ |
| Email Security as a Service | ✓ | ✓ | ✓ |
| Microsoft 365 Management | ✓ | ✓ | ✓ |
| Monthly Efficiency Reports | ✓ | ✓ | ✓ |
| Security/Endpoint Protection & EDR | ✓ | ✓ | ✓ |
| Server Performance Monitoring | ✓ | ✓ | ✓ |
| Staff Management | ✓ | ✓ | ✓ |
| LASTPASS Password Manager | ✓ | ✓ | |
| Multi Factor Authentication | ✓ | ✓ | |
| DNS Filter Internet Protection | ✓ | ✓ | |
| Essential 8 Compliance Report | ✓ | ||
| Regular Vulnerability Assessments | ✓ | ||
| Application Safelist Control | ✓ | ||
| Personalised Support Email | ✓ |
Our Services
At McCoy IT Services we can guide you through the best way to work smarter not harder through integrating or transforming your present systems. Through IT/telecommunication synergy and utilising innovative software we can create an excellent platform for business growth.
Contact us to see how we can tailor IT support and solutions for your business.
About Us
McCoy IT services is a family run business established in 2004. We work in collaboration with our clients across many industries to use technology in a way that will increase productivity, contribute to business growth and minimise risks.
Our clients say they find our long term approach, focus on cost effective solutions, trustworthiness and personalised service the reason we have such long term partnerships.
Rather than the cost and hassle of hiring an internal staff member we provide the external support that keeps many businesses’ IT systems running effectively.
Whatever your business we can provide a tailored cost effective solution in partnership with internal or external key stakeholders to meet your specific needs.
*Prices Exclude GST